Account and associated data deletion
You can request deletion from inside Nurtali or from this public page if you cannot access your account.
Delete from Nurtali
Open Account, scroll to Delete account and follow the inline confirmation steps. This is the fastest option when you can sign in.
Request deletion by email
If you cannot access Nurtali, email support@nurtali.com from, or while identifying, the email address used for your Nurtali account. Use the subject “Nurtali account deletion request”. Reasonable verification may be required. Never send your password.
Request deletion of data without deleting your account
You may request deletion of selected personal or child-care data while keeping your Nurtali account. Email support@nurtali.com from your account email address with the subject “Nurtali data deletion request”. Describe the records you want deleted, without sending sensitive details or passwords. We may verify account ownership and confirm the scope and any legally required retention before processing.
What a data-only request deletes and keeps
Deleted: the records you name, for example all or selected care logs (feeding, sleep, diapers, growth, health, notes and reminders), a child profile with its records, or your caregiver profile details. They are removed from Nurtali servers, and copies saved on your devices are removed the next time Nurtali refreshes your data online. Kept: your account and sign-in, records you did not name, consent records we must keep as proof, purchase and subscription records required for accounting and tax, and security logs. Records owned by another caregiver are not deleted; instead, we can remove your access to a shared child. CSV exports you saved yourself are not affected.
Timeline
Deleting your account inside Nurtali starts immediately. For email requests (account deletion or data-only deletion), we reply within 7 days and complete the deletion within 30 days after verifying account ownership, and we confirm by email when it is done. Copies in our service providers’ backups are removed on their normal backup cycle and are not restored into active use.
What is deleted
The process is intended to remove your Nurtali account and associated server-side Nurtali records, including stored consent records. Local app data is cleared by the in-app deletion flow; device-only data can also be removed by clearing app storage or uninstalling Nurtali. Limited information may be retained where required by law, for security or fraud-prevention purposes, or temporarily in provider backups.
Privacy information
See the Privacy Policy for more information about data handling and retention.
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